Privacy Policy
Last updated: November 30, 2024
Chapter 1: Handling of all customers' personal information
1. Introduction
This privacy policy explains the handling of customer personal information that DM Solutions has received from customers. Please read this privacy policy carefully before using DM Solutions services and products.
Chapter 1 of this Privacy Policy provides an overview of DM Solutions' use of your personal information. Chapters 2, 3 and 4 provide regional information for customers located or residing in the European Economic Area/UK, China, and California, respectively.
Other policies may apply to DM Solutions products and services, and details will be described separately in their terms of service.
For customers located in Japan, personal information in this chapter refers to information about surviving individuals, which can identify a specific individual by using the name, date of birth, or other statements contained in the information, or includes personal identification codes.
2. Applicable scope
This privacy policy applies when you provide personal information to DM Solutions, and when you use DM Solutions services and products.
3. Purpose of using personal information
DM Solutions uses your personal information for the following purposes: Furthermore, even within the scope of your purpose, we will not use your personal information in a manner that may encourage or induce illegal or unfair behavior.
- Applications, provisions, and contacts for DM Solutions services, products, etc.
- Investigation and analysis of DM Solutions' service and product usage status
- All related and related duties to the above two
- Conducted a survey on DM Solutions' services and product provisions
- Development of new services and products
- Information regarding DM Solutions' services and product provision
- Management and management of various events and campaigns handled by DM Solutions
- Provide various information through services and products handled by DM Solutions, various events, campaign information, direct mail, email newsletter, announcements, advertising, etc.
4. Personal information to be obtained
DM Solutions will acquire the following customer personal information through appropriate and fair means in order to achieve the purposes of use set forth in the previous section.
- Personal information, contact information, payment information, etc. Customer's name, gender, date of birth, address, telephone number, email address, workplace information (company name, department, position, address, telephone number), delivery address, passport information, etc.
- Contents of inquiries and opinions to DM Solutions
- Audio recording information, etc. that can identify a specific individual due to the reasons such as the customer's name being included.
*DM Solutions may monitor, record and keep and use the exchanges of telephone and emails with customers in order to confirm the instructions from customers, to train, crime prevention purposes, and to improve the quality of customer service. - IT and system data including usage status of DM Solutions website
Information about how customers used the website, including cookies, advertising identifiers (IDFA/GAID), location information, device specific ID, IP address, OS and browser type, and behavior logs on the website, etc., which may allow DM Solutions to identify specific individuals.
(For more information on the purpose of using cookies, please see the information handling on the website.)
DM Solutions will not acquire and use sensitive information about customers (hereinafter referred to as "Sensitive Information") such as race, creed, social status, medical history, criminal history, and facts of being victimized by crime, except as stipulated by law or when the customer agrees to it.
5.Customer selection
In principle, customers provide personal information to DM Solutions at the customer's will. If you do not provide personal information, you may be unable to use the various services provided by DM Solutions, or you may experience disadvantages such as some of the system's functions not working, making the function unavailable, and you may not be able to deliver information about campaigns or other matters from DM Solutions. Customers may change their contact details at any time in accordance with the methods separately defined by DM Solutions.
6. Disclosure and provision to third parties
(1) When DM Solutions discloses or provides your personal information to a third party
DM Solutions will not disclose or provide your personal information to third parties unless it falls under any of the following conditions:
Furthermore, under no circumstances will we disclose or provide personal information, including sensitive information about you, to third parties, except as provided for by law or when you have agreed to it.
In addition, if the product is provided by a joint use or outsourcing partner, it does not constitute disclosure or provision to a third party.
- If you have the consent of the customer
- If you are requested to disclose or provide the information within the scope permitted by law
- When it is necessary to protect a person's life, body or property, and it is difficult to obtain consent from the customer.
- If it is necessary for a national/regional or local government to cooperate in carrying out public affairs, and if the customer agrees to this matter, there is a risk that the execution of the affairs may be hindered.
- When you disclose or provide statistical data (information that does not identify you)
- When providing the product in connection with the succession of a business due to a merger, company split, business transfer or other reasons
- If you are in a state where you are able to easily confirm the following information on the DM Solutions website, etc. and provide the information in accordance with procedures based on laws and regulations, provided that you have no intention of refusing to provide it.
- The purpose of use is to provide to third parties
- Items of personal data provided to third parties
- Means or methods of providing to third parties
- If you receive an offer from a customer, we will suspend the provision to a third party.
- How to accept customer requests
(2) Where DM Solutions discloses or provides your personal information to a third party, the provider of the customer's provider.
DM Solutions may disclose personal information to recipients of the following types of information:
- Affiliated companies, etc. Personal information may be disclosed to DM Solutions affiliates.
- DM Solutions may disclose personal information to our employees who have the authority and need to access personal information.
- Service Provider DM Solutions may disclose personal information to service providers such as IT service providers (including data servers and cloud service providers), information analysis service providers, advertising delivery service providers, and legal advisors.
7. Joint use
DM Solutions will share your personal information as follows:
Scope of those who use it together
・DM Solutions affiliates
Purpose of use of the user
- To send direct mail from our company or our company jointly using it, to provide information on products and services, and to conduct surveys, etc.
- For sales analysis and other research and research by the Company or the company that we use jointly, and for the development of new products and services.
- To communicate and transfer products and services provided by our company or by the company we use jointly to the company in charge if any inquiries, applications for use, or other requests are made by customers.
- To ensure that the Company or the company that we use jointly perform transactions with other customers appropriately and smoothly
- Personal information items to be used jointly
Customer number, customer's name, address, telephone number, e-mail address, workplace (company name, department, position, address, telephone number), delivery address, transaction content, service usage history, information contained in communication with customers, information about inquiries, requests and opinions, information about how you used the DM Solutions website, etc. - Name, address and representative name of the person responsible for managing personal information
〒180-0005
Crystal Park Building 2F, 1-1-3 Gotenyama, Musashino City, Tokyo
Hanaya Takuji, CEO
8. Outsourcing of business
When providing products and services to customers, DM Solutions may outsource some of its operations and provide personal information to its outsourcing partners within the scope necessary to achieve the purpose of use. In this case, we will properly manage and supervise the contractor, including entering into a contract with these contractors regarding the handling of customer's personal information.
9. Movement outside of Japan
DM Solutions may transfer your personal information (name, cargo information, etc.) outside of Japan to handle your cargo, etc. The country or region where your personal information is transferred may not have a system for protecting your personal information on the same level as in Japan.
DM Solutions will provide your personal information based on your consent when providing your personal information to third parties such as businesses outside of Japan, including contractors of business or joint use of services, unless the following applies.
- (1) If a third party is in a country that has a personal information protection system of the same level as Japan, it is a country that is stipulated in laws and regulations.
- (2) When a third party has established the necessary system for the Japanese personal information handling company to continuously take measures equivalent to the measures that should be taken by the Japanese personal information provider.
10. Management of personal information
DM Solutions manages appropriately when storing your personal information, and takes necessary safety management measures to prevent leaks, loss, and tampering. Regarding the protection and proper handling of customer personal information, we will provide internal training to executives and employees, and we will determine the retention period for personal information according to the purpose of use, and when the purpose of use is achieved, this will be discarded in an appropriate manner.
11. Requests regarding the handling of personal information
If DM Solutions receives a request for any of the following concerns regarding the disclosure, correction, deletion, addition, suspension of use or erasure of the customer's personal information held in a database held by DM Solutions using the specified method, or providing information regarding personal information protection measures (hereinafter referred to as "disclosure, etc.") in accordance with laws and regulations, after confirming that the person who requested the customer is the customer's individual, the customer will respond as follows for a reasonable period and scope.
- Request for disclosure
We will disclose the items of personal information you requested, the purpose of use, or records provided by a third party. - Request for corrections, deletions, and additions
We will confirm your request and correct, delete, or add content related to your personal information to the appropriate and possible extent. - Request for suspension or elimination
In accordance with the request, we will suspend the use of the personal information items specified by you to the appropriate and possible extent, and will delete them if you wish. Furthermore, due to suspension or deletion of the service, we may not be able to provide services that were previously available or in line with the customer's requests. Please be aware of this before making your request. - Request for information provision regarding personal information protection measures
Depending on your request, we will provide you with information regarding:
- Contents of safety management measures taken by DM Solutions to store your personal information
- The contents of the measures taken by DM Solutions to provide your personal information to third parties outside of Japan (if it falls under "9. Transfer outside of Japan" (2))
If there is a significant obstacle to the implementation of DM Solutions' normal operations, there is a risk of violating the provisions of laws, or if there is a risk of impairing the safety management of personal information, we may not be able to respond according to the customer's request.
12. How to request disclosure, etc. and contact us
The following are the methods for requesting disclosure of personal information received by DM Solutions or notification of the purpose of use, as well as the inquiry desk.
■Request for disclosure, etc.
How to request: Please send the required documents to the following address.
(Mail order)
DM Solutions Co., Ltd.
〒180-0005
Crystal Park Building 2F, 1-1-3 Gotenyama, Musashino City, Tokyo
General Affairs Department, Personal Information Handling Row
Required documents
Application form
Request for disclosure etc.
When filling out the application form, if there is an omission, we may not be able to respond to a request for disclosure.
Identity verification documents
In addition to the case of the person himself, the following ① and ② are required.
① Power of Attorney (in the case of a legal representative, documents that can prove that they are legal representatives)
② Certificates for verifying the identity of the agent (copy two copies of one of the two items: the agent's driver's license, passport, health insurance insured card (masking the symbols and numbers of the insured persons, etc.), a basic resident register card with a photo, a pension book, a disability certificate, a residence card or special permanent resident certificate, a seal registration certificate, or a personal number card (only the front))
13. Changes to Privacy Policy
DM Solutions may change this privacy policy. If you wish to change your privacy policy, please visit the DM Solutions website (www.dm-s.co.jp/) will be posted, so please check the details carefully after the changes.
Chapter 2: Handling of personal information about customers located in Thailand
1. Introduction
Chapter 5 will explain the collection, use or disclosure of personal information about customers located in the Kingdom of Thailand (hereafter referred to as "handling" in this chapter) based on the Personal Data Protection Act of Thailand B.E. 2562 (2019), hereinafter referred to as "PDPA").
Under Thai laws, if a minor, a person with restrictive conduct or incapacitated conduct is required to consent to the handling of personal information regarding the use of DM Solutions services and the customer is unable to provide valid consent under the law, in addition to the consent of the customer, the parent, or guardian (depending on the circumstances), and for customers under the age of 10, the consent or permission of the parent and guardian will be required.
If DM Solutions does not know before obtaining personal information that you are a minor, a person with restrictive conduct or incompetent conduct, obtain the personal information of a minor without the consent of the parent's parent (only if such consent is required and the minor cannot legally consent), or obtains personal information of a minor, a person with restrictive conduct or incompetent conduct without the consent of a guardian or guardian, DM Solutions will delete the personal information as soon as possible, unless it is possible to based on a legal basis other than consent for such processing.
Even if you apply for or enter DM Solutions services on your behalf, such as your family member or an agent who can act on your behalf, or you apply for or enter it, we ask that you apply for DM Solutions' handling of personal information with your consent.
In addition, if the content specified in Chapter 1 conflicts with the content specified in Chapter 5, the regulations in Chapter 5 shall take precedence.
2. Personal information manager
The administrator of your personal information will be DM Solutions.
Under the PDPA, DM Solutions protects the personal information collected and used by administrators (people who determine how and what purpose we handle our personal information) and processors (people who act on written instructions from the controller).
3. Legal basis for handling personal information
Based on the PDPA, DM Solutions protects your personal information by handling it only within the scope necessary for a specific purpose (described in Chapter 1 3. (Purpose of Use of Personal Information)). DM Solutions handles your personal information on one of the following legal reasons:
- If the customer agrees to the handling (PDPA Article 19)
Agreement usually applies only to promotional or marketing-related treatments, or, in some cases, to sensitive information. - Where necessary to take measures to fulfill the contract or conclude the contract (Article 24(3) of the PDPA)
This is usually the basis for handling customer information, such as customer identity, contact information, payment, travel information, etc., which are essential for DM Solutions to provide services. - If DM Solutions needs to handle it in order to comply with its legal obligations (PDPA Article 24(6))
This includes sharing personal information with customs, immigration and law enforcement agencies, and legal obligations to customers and DM Solutions employees. - If necessary to protect the lives of customers or third parties in the event of a medical emergency, etc. (PDPA Article 24(2)).
- If the handling of personal data is necessary for the purposes of the legitimate interests of DM Solutions or a third party, and these interests do not take precedence from your rights under the law. (PDPA Article 24(5))
This includes not only the use of the personal information necessary to operate DM Solutions' businesses within the scope permitted under the PDPA, but also the use of the personal information necessary to maintain, develop and improve DM Solutions' products and services, as well as to provide the best experience to our customers.
4. Requests regarding the handling of personal information
(1) PDPA grants you the following legal rights:
- Request for disclosure
You may request a copy of your personal information held by DM Solutions and details of how it handles it. - Request for corrections and updates
Personal information will be corrected or updated after confirming the request and will be performed if possible. - Request for deletion
You may request that you delete, destroy, or be indistinguishable in all or part of your personal information held by DM Solutions. DM Solutions will consider your request and will delete the information if it is not necessary or if it is unable to continue to retain it by law. - Transfer of personal information
You may request a copy of your personal information in a structured, general, and machine-readable form. Requests for the transfer of personal information may be made only for personal information obtained from DM Solutions, which is handled by automated means based on your consent or in order to fulfill the contract. - Opposition to treatment
You may object to treatment based on the legitimate interests of DM Solutions or third parties, or for direct marketing purposes. DM Solutions will suspend handling of your information unless we can prove that the treatment for the legitimate interests of DM Solutions or a third party takes precedence over your interests. If your objection is to direct marketing, DM Solutions will suspend handling. - Restrictions on how to use personal information
You may restrict DM Solutions' use of your personal information under certain circumstances. Where restrictions apply, the handling of your personal information (excluding retention) will be legally carried out only if you have obtained your consent or if it is necessary for legal claims, protection of certain rights, or for the significant public interest. - The right to withdraw consent
If your personal information is handled by consent, you have the right to withdraw that consent at any time. However, withdrawal of such consent will not retroactively affect the handling of personal information of customers who have legally agreed to before the withdrawal.
Please note that the above rights are not absolute and do not apply to all circumstances. In some circumstances, legal exceptions may apply, and in such cases we may refuse a request. If you refuse a request, we will inform you of the reason when you respond.
A record of claims to DM Solutions is maintained to ensure that DM Solutions complies with its legal obligations.
(2) How to make a claim
You may exercise your rights for free (unless the PDPA allows you to charge your expenses). The billing method and the enquiry counter are as follows:
Please send the necessary documents to the following address:
(Mail order)
DM Solutions Co., Ltd.
〒180-0005
Crystal Park Building 2F, 1-1-3 Gotenyama, Musashino City, Tokyo
General Affairs Department, Personal Information Handling Row
(3) Required documents
Application form
Request for disclosure, etc.
When filling out the application form, if there is an omission, we may not be able to respond to a request for disclosure.
(4) Response to the request
DM Solutions will usually respond within 30 days after receiving a request from you. In addition, if necessary, we may ask you to verify your identity and proof of your authority to make a claim on behalf of a third party (if you make a claim on your behalf). If your request is particularly complicated or if you have multiple requests, it may take some time to respond in detail. Please be aware that there are exceptions to the above rights and there may be cases where it is not possible to exercise your rights.
If you are not satisfied with DM Solutions' response to your request, or if you believe that your personal information is being handled inappropriately, you have the right to file a complaint with the Kingdom of Thailand Privacy Policy Committee. For more information, see Chapter 5, 9 (Regarding appeals to the Supervisory Authority).
5. Sharing the data necessary to provide products and services
DM Solutions products and services are provided with the cooperation of other companies and organizations, and we may share personal information with third parties in order to carry out our operations. These third parties include:
- DM Solutions affiliates
- Organizations that are required by law to share personal information
Government agencies, law enforcement agencies, courts, customs and immigration authorities, third party agencies, etc. - Service Providers
Consignment companies for collection and delivery and cargo handling, various service providers, marketing partners, etc.
When DM Solutions entrusts the handling of data to a service provider, personal information will be handled based on a contract that meets the requirements of the PDPA.
6. Marketing and Communication
DM Solutions provides marketing information from time to time to inform customers of news and product and service details. Such delivery will only be made if you have agreed to receive marketing.
7. Where to Retain or Transfer Personal Information
DM Solutions is located in Japan, and many of the service providers and other organizations that share your personal information are located in jurisdictions outside of Thailand. When providing personal information to third parties, DM Solutions will comply with Japan's related laws and PDPA requirements. However, please note that in countries other than Thailand, your personal information may not be equally protected by domestic laws. If you would like more information about where you store your personal information or where you will be relocated, please contact the contact information listed in Chapter 1 12 (How to request disclosure, etc. and the enquiry counter).
8. Regarding personal information retention
DM Solutions will retain your personal information until the purpose of use is achieved, and in particular, the period for which personal information is retained is determined as follows. For other personal information, the retention period is determined based on the nature of the information and the purpose of retention, taking into consideration laws, accounting requirements, and the business needs of DM Solutions.
- (1) Personal information of customers using international transportation services
Until the transportation and related operations specified by the International Terms of Carriage are completed - (2)Other personal information
The period required for the purpose of use you agreed to
However, please note that DM Solutions may hold your personal information for longer than the above retention period for the purposes of legal claims, defense against legal claims and compliance with laws and regulations.
9. Regarding appeals to the supervisory authority
You have the right to object to the Kingdom of Thailand's Privacy Policy Commission regarding the processing of personal information related to you.
10. Contact information for data controllers and data protection officers
DM Solutions Co., Ltd.
〒180-0005
Crystal Park Building 2F, 1-1-3 Gotenyama, Musashino City, Tokyo
Handling of information on the website
This section provides information on the handling of personal information on the DM Solutions website. Regarding our overall handling of personal information, please see "DM Solutions Privacy Policy (www.dm-s.co.jp/privacy/) Please see ".
1. Introduction
DM Solutions will establish the handling of information on this website (hereinafter referred to as "this Website") as follows based on the DM Solutions Privacy Policy, and strive to operate and manage this website so that customers can use it with peace of mind.
Customers who use this website are deemed to have fully understood and agreed to the following information.
Applicable range
This Privacy Policy applies when you use this website (dm-s.co.jp domain) and does not apply to sites operated by other companies. This website provides links to other websites to provide useful information and services to you. The Privacy Policy does not apply to linked sites. We recommend that you review their own privacy statements when visiting each site.
2. Security
Security technology to protect personal information
When providing personal information from customers, we use security technology such as SSL (secure sockets layer), which is an encryption technology, to ensure safety by encrypting personal information using SSL (secure sockets layer), to ensure its security. In addition, in order to prevent leakage, diversion, and alteration of personal information due to unauthorized access by third parties, we take firewall installation, measures against computer viruses, and other reasonable security measures to ensure the safety of our customers' personal information.
How SSL (secure sockets layer) works
SSL conducts electronic security-related communications (digital authentication and digital signatures) between us before sending personal information, and after mutual authentication, data is transmitted. In this case, our interactions with customers will be disrupted by random numbers, and mistransmission to third parties who try to steal data by impersonating the customer will be prevented.
Furthermore, information transmitted through SSL is encrypted using two types of encryption methods: public key cryptography (RSA) and common key cryptography (private key cryptography). You will need an electronic "key" to decipher this information. Even if the information is intercepted by a third party, it is impossible to decrypt the encrypted information without the correct key. Although the types of keys are limited, it is extremely difficult for a third party to decipher the information, as it takes a long time to experiment with all the keys in order and reach the correct key even when working computers and other computers.
Cookie Policy
A cookie is a small amount of information that is downloaded to your computer or device when you visit this site. We use a variety of cookies, including features, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as logging in and selecting a region). This means that you don't have to re-enter this information every time you return to the site or navigate between pages. Cookies also provide information about how you use the website (for example, whether you are visiting for the first time or frequently).
We use the following cookies to optimize your experience on this site and to provide you with our services:
Cookies required for store functionality
| name | function |
|---|---|
| _ab | Used in relation to accessing administrators |
| _secure_session_id | Used in relation to in-store navigation |
| cart | Used in relation to shopping cart |
| cart_sig | Used in connection with checkout |
| cart_ts | Used in connection with checkout |
| checkout_token | Used in connection with checkout |
| Secret | Used in connection with checkout |
| secure_customer_sig | Used in relation to customer login |
| storefront_digest | Used in relation to customer login |
| _shopify_u | Used to facilitate updates to customer account information |
Cookies required for store functionality
| name | function |
|---|---|
| _tracking_consent | Tracking Settings |
| _landing_page | Track your landing page |
| _orig_referrer | Track your landing page |
| _s | Shopify Analytics |
| _shopify_fs | Shopify Analytics |
| _shopify_s | Shopify Analytics |
| _shopify_sa_p | Shopify analysis on marketing and referrals |
| _shopify_sa_t | Shopify analysis on marketing and referrals |
| _shopify_y | Shopify Analytics |
| _y | Shopify Analytics |
The duration of time a cookie is held on your computer or mobile device depends on whether it is a "permanent" cookie or a "session" cookie. Session cookies are kept until you stop browsing, and permanent cookies are kept until they expire or are deleted. Most of the cookies we use are permanent and expire between 30 minutes and 2 years from the date they are downloaded to your device.
Cookies can be controlled and managed in a variety of ways. Please note that deletion or blocking cookies may adversely affect your user experience and may render you completely inaccessible to some of our websites.
Most browsers automatically accept cookies, but you can choose whether to accept cookies using your browser's controls (usually located in the browser's Tools or Settings menu). For more information on how to change your browser settings or block, manage or filter cookies, see the browser help file or allaboutcookie sites (www.allaboutcookies.org).
Please also note that blocking cookies does not completely prevent information sharing with third parties such as advertising partners. To exercise your rights or opt out of certain use of information by these parties, please follow the instructions in the "Behavioral Targeting Ads" section above.
Do Not Track:
Please note that we do not have a consistent understanding of how to respond to "Do Not Track" signals within the industry, and detecting such signals from a browser will not change the way we collect and use them.
Cookie Policy Changes:
We may update this cookie policy from time to time to reflect changes to our practices and other operational, legal, and regulatory reasons.
Contact Us:
If you have any further details, questions or complaints regarding our cookie policy, please contact us via our Contact Us page.